Users signing up for fintech services often struggle with complex identity verification (KYC) processes. They either find them too intrusive, too time-consuming, or lacking real-time feedback. A better UX can ensure compliance while improving user confidence.
Current KYC (Know Your Customer) and identity verification processes are either too strict, causing delays, or too lenient, increasing fraud risk. Users need a fast, intuitive way to verify their identity without unnecessary friction. The challenge is to design an identity verification process that balances security and usability.
Consider the following factors to ensure a well-rounded, user-centered, and business-aligned solution
User Experience & Usability
Problem-Solving & Critical Thinking
Business Alignment & Feasibility
Visual & Interaction Design
Innovation & Creativity
Clarity & Presentation
1. User Flow or Journey Map
2. Wireframes or UI Mockups
3. Prototype (Optional)
4. Design Rationale & Case Study
5. Accessibility Considerations
6. Impact Metrics & Success Measurement
Expert
2 - 3 days
Access Control, Accessibility, Admin UX, AI and Machine Learning UX, AI Automation, AI Chatbot Development, AI Content Assistance, AI Explainability, AI Personalization, AI Prioritization
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