In marketplaces with multiple sellers (like handmade goods, vintage platforms, or food delivery), a single purchase may involve several independent vendors. But the payment experience often hides this complexity, leading to confusion over delivery, charges, and refunds. A more transparent, modular checkout flow can help users stay informed and confident.
Current checkout flows on multi-seller platforms lack clarity about who’s charging what and when. Users don’t know how payments are split, who to contact for issues, or what happens when part of an order changes. The challenge is to design a buyer-facing payment experience that manages multiple sellers cleanly and transparently.
Consider the following factors to ensure a well-rounded, user-centered, and business-aligned solution
User Experience & Usability
Problem-Solving & Critical Thinking
Business Alignment & Feasibility
Visual & Interaction Design
Innovation & Creativity
Clarity & Presentation
1. User Flow or Journey Map
2. Wireframes or UI Mockups
3. Prototype (Optional)
4. Design Rationale & Case Study
5. Accessibility Considerations
6. Impact Metrics & Success Measurement
Expert
2 - 3 days
Access Control, Accessibility, Admin UX, AI and Machine Learning UX, AI Automation, AI Chatbot Development, AI Content Assistance, AI Explainability, AI Personalization, AI Prioritization
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