Mistakes happen—wrong color, size, or address. But most e-commerce platforms lock orders as soon as they’re placed, forcing users to contact support. This creates frustration and unnecessary overhead. A short window for self-service edits could save time, reduce returns, and improve the overall customer experience.
Users can’t fix small mistakes after placing an order, leading to support tickets, returns, or cancellations. The challenge is to design a post-purchase editing experience that allows limited, time-bound changes—like address updates or item adjustments—while maintaining fulfillment reliability and user confidence.
Consider the following factors to ensure a well-rounded, user-centered, and business-aligned solution
User Experience & Usability
Problem-Solving & Critical Thinking
Business Alignment & Feasibility
Visual & Interaction Design
Innovation & Creativity
Clarity & Presentation
1. User Flow or Journey Map
2. Wireframes or UI Mockups
3. Prototype (Optional)
4. Design Rationale & Case Study
5. Accessibility Considerations
6. Impact Metrics & Success Measurement
Expert
2 - 3 days
Access Control, Accessibility, Admin UX, AI and Machine Learning UX, AI Automation, AI Chatbot Development, AI Content Assistance, AI Explainability, AI Personalization, AI Prioritization
Nordbrief is a collection of structured skill building challenges crafted to help product designers refine their strategic thinking, user empathy, and data driven decisions while creating portfolio-worthy projects
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