Store credit is a powerful tool for customer retention, especially after returns or promotional campaigns. But most implementations are clunky, hidden, or poorly explained—leading to confusion or unused credit. A better experience could turn store credit into a trusted, go-to payment method.
Store credit often feels like an afterthought. Users don’t know how much they have, how to apply it, or when it expires. The challenge is to design a store credit system that clearly communicates value, integrates smoothly into checkout, and builds user confidence from receipt to redemption.
Consider the following factors to ensure a well-rounded, user-centered, and business-aligned solution
User Experience & Usability
Problem-Solving & Critical Thinking
Business Alignment & Feasibility
Visual & Interaction Design
Innovation & Creativity
Clarity & Presentation
1. User Flow or Journey Map
2. Wireframes or UI Mockups
3. Prototype (Optional)
4. Design Rationale & Case Study
5. Accessibility Considerations
6. Impact Metrics & Success Measurement
Intermediate
2 - 3 days
Access Control, Accessibility, Admin UX, AI and Machine Learning UX, AI Automation, AI Chatbot Development, AI Content Assistance, AI Explainability, AI Personalization, AI Prioritization
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